Return & Refund Policy

Last Updated: August 20, 2026.

 

At The Beauty Cart, we want you to have a positive shopping experience. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for a return under this policy, please contact us so that we can review your request.

 

 

1. Eligibility for Returns

 

A return or replacement may be considered in situations such as:

 

• You received a damaged product.
• You received a defective product.
• You received an incorrect product.
• The product received is materially different from the product ordered.

 

Products must generally be unused, in their original condition, and accompanied by the original packaging and relevant order information.

 

2. Non-Returnable Products

 

For hygiene, safety, and product-quality reasons, certain products may not be eligible for return once delivered or opened.

 

This may include, where applicable:

 

• Cosmetics and personal-care products that have been opened or used
• Beauty or hygiene products
• Undergarments and intimate apparel
• Products marked as non-returnable on the product page
• Clearance or final-sale products
• Products damaged or altered after delivery due to customer handling

 

The applicable return conditions may vary depending on the product category.

 

3. Return Request Period

 

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.

 

Your request should include:

 

• Order number
• Product name
• Description of the issue
• Clear photographs of the product and packaging
• Unboxing video, if available

 

Providing this information helps us investigate and resolve the issue faster.

 

4. Return Approval

 

All return requests are subject to review and approval.

 

If your request is approved, we will provide instructions regarding the return or replacement process. Please do not send products back without receiving return instructions from our support team.

 

5. Replacement

 

Where appropriate and subject to product availability, The Beauty Cart may offer a replacement for an eligible damaged, defective, or incorrect product.

 

If the same product is unavailable, we may provide an alternative resolution, including a refund, at our discretion and subject to applicable law.

 

6. Refunds

 

Once an eligible return is approved and, where required, the returned product has been received and inspected, the refund process will be initiated.

 

Refunds will generally be issued to the original payment method used for the purchase, unless otherwise agreed or required by applicable law.

 

The time required for the refund to appear in your account may depend on your bank, card issuer, payment gateway, or financial institution.

 

7. Return Shipping

 

If the return is due to an error on our part, such as receiving an incorrect, damaged, or defective product, we will review the appropriate return-shipping arrangement.

 

For other return requests, shipping or handling charges may be non-refundable unless otherwise stated.

 

8. Order Cancellation

 

If you wish to cancel an order, please contact us as soon as possible after placing it.

 

Cancellation requests cannot be guaranteed once an order has been processed, packed, or shipped.

 

If an order has already been shipped, it may not be possible to cancel it through our system.

 

9. Refund Delays

 

If you have been notified that your refund has been processed but have not received it, please first check with your bank or payment provider.

 

If the amount is still not reflected after the applicable processing period, please contact us with your order details.

 

10. Contact Us

 

For return, replacement, cancellation, or refund-related questions, please contact The Beauty Cart through the contact information available on our website.

 

Please provide your order number whenever contacting us regarding an existing purchase.